Frequently Asked Questions
Fill out our “Contact Us” form with all of the needed event information and we will reach out to you via email regarding your event within 24-48 hours. If you would like to discuss over the phone instead, please note in the “Additional Details” section.
You will need to sign an event contract and a $250 non-refundable deposit is required.
A phone call will be scheduled to discuss details, color scheme and theme for your event.
Photo template and backdrop options will be presented 30 days prior to the event date.
The remaining payment balance is due 15 days prior to the event.
We require a non-refundable deposit of $250 in order to reserve your date. Your event will not be reserved until this deposit is received. The remaining payment amount is due 15 days prior to your event. If payment is not received by the remaining payment due date, client forfeits deposit and the event contract will be voided.
Any request for a date change must be made thirty (30) days prior to the original event date. Change is subject to our availability and a new service contract will need to be signed. We promise to make all reasonable attempts to accommodate your date change. We understand that plans sometimes change and we want to work with you when this happens. BeCaptured PhotoBooth will refund any amount you have paid towards your balance except the non-refundable booking deposit that was required to reserve the photo booth. When you reserve a photo booth from us this prevents us from booking any other potential events for that day.
